Motivation to get into IDC:
A
typical business succeeds by interacting effectively with customers, employees,
and partners, and information technology provides businesses with the ability to
further enable this interaction. A closer examination of such interaction
reveals the following:
·
Employees
Businesses
enable employees to build, market, deliver, and support goods and services.
Typical applications that enable employees are:
·
Network
connectivity, authentication, and authorization services
·
E-mail,
file and print, outbound Web access
·
HR,
Accounting
·
Intranet
and portals
·
Business
intelligence (BI)
·
Enterprise
Resource Planning (ERP) and Customer Relationship Management (CRM)
systems
·
Customers
Businesses
provide applications that allow customers to interact with them in various ways,
including:
·
Purchasing
and tracking products from the business
·
Getting
information and details about products
·
Obtaining
support for those products
·
Partners
Businesses
collaborate with partners in a value chain to deliver services to customers.
Typical applications include:
·
Supply
chains
·
Collaboration
software
·
Catalogs
·
Purchasing