Page History: Consultants/Installers
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Page Revision: 11/13/2013 04:09
Consultants
Our consultants are rarely seen in the Tyler office but they communicate with more people in the office then anyone else. If the
SupportTechs can't help then they have direct access to the
Testers and
Developers too. Every client's infrastructure is different and setting up the server and all the workstations is just the beginning. Setting up Active Directory for the new iCIS security system can be a challenge depending on how it is setup. The server may be on one domain and Active Directory could be on another domain and AD itself can be just a tree or it could be a forest. If the client has IUS installed then iCIS can use that data and the IUS DB Updater does most of the work otherwise the existing data must be converted and imported from the clients existing system. Even if it's a start up company there is a lot of setup data to create and customization's configuration. Everyone does their best to give them prompt support to our new client off to a good start.